popwin Terms & Conditions

1 Definitions

For the purposes of these Terms and Conditions, the following definitions apply throughout this document:

2 Acceptance of Terms

2.1 These Terms constitute a legally binding agreement between you and popwin. Your continued use of the popwin platform constitutes your ongoing acceptance of these Terms as updated from time to time.

2.2 You are deemed to have accepted these Terms upon completing the account registration process, including the mandatory confirmation checkbox during sign-up. Acceptance is also implied by any subsequent login to, or use of, your popwin account.

2.3 These Terms are provided in the English language. The English version shall be authoritative in all respects. Where translations are provided for convenience, the English text governs in the event of any inconsistency.

3 Eligibility

3.1 Minimum Age. You must be at least 21 years of age to register and use the popwin platform. This age requirement is mandated by PAGCOR's online gaming regulations applicable in the Philippines. popwin strictly enforces this requirement through KYC verification. Any account found to belong to a person under 21 years of age will be immediately terminated and all associated funds forfeited.

3.2 Geographic Eligibility. The popwin platform is primarily designed and operated for players located within the Philippines. Access from jurisdictions where online gambling is prohibited by local law is not permitted. It is your responsibility to ensure that your use of popwin complies with the laws applicable in your location.

3.3 Legal Capacity. You must be legally capable of entering into binding contracts under Philippine law. Persons who are under guardianship, have been declared legally incapacitated by a Philippine court, or are otherwise unable to form valid contracts are prohibited from registering.

3.4 Self-Exclusion. Individuals who have voluntarily applied for self-exclusion from gambling services — whether through popwin's own self-exclusion program or through a PAGCOR-administered exclusion scheme — are not eligible to register or maintain an active popwin account during their exclusion period.

4 Account Registration & Management

4.1 Single Account Rule. Each player is permitted to register and maintain only one account on the popwin platform. This rule applies regardless of the device used, the payment method associated with the account, or whether different contact details are provided. Multiple accounts held by the same individual constitute a breach of these Terms.

4.2 Accurate Information. All information provided during registration — including your full legal name, date of birth, Philippine mobile number, and payment details — must be accurate, truthful, and current. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and grounds for immediate account termination.

4.3 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any OTP codes sent to your registered mobile number. popwin will not be liable for any losses resulting from unauthorized access to your account where such access results from your failure to maintain the security of your credentials.

4.4 Account Updates. It is your responsibility to promptly notify popwin of any changes to your registered information — particularly your mobile number, which serves as the primary authentication and recovery channel for your account. Updates can be requested through the 24/7 Live Chat support function.

4.5 Account Closure by Player. You may request the closure of your popwin account at any time by contacting our support team. Upon closure, any remaining real-money balance will be returned to your registered payment method subject to the completion of KYC verification and any applicable processing time.

5 Deposits & Payments

5.1 All financial transactions on the popwin platform are conducted in Philippine Peso (₱ / PHP). popwin accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and select cryptocurrency networks.

5.2 The minimum deposit amount is ₱100. Maximum deposit limits may vary by payment method and account tier. Current limits are displayed on the Deposit page within your popwin account dashboard.

5.3 Deposits must originate from a payment method registered in your own name. Third-party deposits — where the deposit originates from a payment account not belonging to you — are prohibited. Such transactions may be reversed at popwin's discretion and may trigger an account review.

5.4 GCash and PayMaya deposits are processed instantly under normal network conditions. Bank transfer deposits (BPI, BDO, Metrobank) typically credit within one to four hours depending on the originating bank's processing schedule. Cryptocurrency deposits are credited upon confirmation of the required number of network confirmations.

5.5 popwin does not charge deposit fees. However, your payment provider may apply fees in accordance with their own service terms. You are responsible for any fees imposed by your bank or e-wallet provider.

6 Withdrawals

6.1 Withdrawals from your popwin account are subject to the completion of KYC identity verification. First-time withdrawals require submission and approval of a government-issued Philippine photo ID. Acceptable documents include: PhilSys National ID, SSS/GSIS ID, UMID, or Philippine Passport.

6.2 The minimum withdrawal amount is ₱200. Standard withdrawal processing times are as follows:

• GCash / PayMaya: 15 to 30 minutes from approval
• BPI / BDO / Metrobank: 1 to 4 hours from approval, subject to bank processing schedules
• Cryptocurrency: Subject to network congestion and confirmation requirements

6.3 Withdrawals can only be made to a payment method registered in your own name and, where applicable, the same method used for your most recent deposit. This policy is a standard AML (Anti-Money Laundering) requirement.

6.4 popwin reserves the right to request additional documentation — including proof of address and source of funds — before processing withdrawals exceeding certain thresholds. These requests will be communicated to you via your registered mobile number or support chat.

6.5 Bonus funds and any winnings derived exclusively from bonus play may not be withdrawn until all applicable wagering requirements have been satisfied in full, as specified in the relevant promotion's individual terms.

7 Bonuses & Promotions

7.1 popwin offers various bonuses and promotional offers to registered players, including but not limited to: welcome deposit bonuses, reload bonuses, cashback offers, free spins, and loyalty VIP rewards. All bonuses are subject to individual promotion terms in addition to these general Terms.

7.2 Wagering Requirements. Unless stated otherwise, all bonus funds credited to your popwin account are subject to a wagering requirement before withdrawal is permitted. The applicable requirement is stated in the specific promotion's terms at the time of opt-in. Standard wagering requirements range from 20x to 40x the bonus amount.

7.3 Game Contribution Rates. Different game categories contribute different percentages toward bonus wagering requirements:

• Slot games (JILI, PG Soft, Pragmatic Play, etc.): typically 100% contribution
• Live casino games (baccarat, roulette, blackjack): typically 10–25% contribution
• Table games (RNG versions): typically 10–50% contribution depending on the game
• Sports betting markets: contribution rates vary by bet type and are stated in sports bonus terms

7.4 Bonus Expiry. Bonus funds that have not been wagered within the stated validity period will be forfeited automatically. Validity periods are specified in each promotion's individual terms. Standard validity is 7 to 30 days from the date of credit.

7.5 Abuse Prevention. popwin monitors all accounts for bonus abuse, including but not limited to: placing low-risk offsetting bets to satisfy wagering requirements with minimal variance, participating in a promotion under multiple accounts, and exploiting technical errors or miscalculations. Accounts found to have engaged in bonus abuse will have bonus winnings forfeited and may be excluded from future promotional participation.

7.6 popwin reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honoring commitments to players who have already opted in and commenced a valid wagering requirement under the original terms.

8 Gameplay & Fair Play

8.1 All games available at popwin — including slot games, live dealer games, table games, and bingo — use certified Random Number Generator (RNG) technology where applicable. Live dealer games use physical dealing equipment and human dealers streaming in real time. Game outcomes are determined solely by chance and/or player decisions within the rules of each game.

8.2 popwin's live casino games are powered by Evolution Gaming, SA Gaming, and Asia Gaming — all of whom operate studios certified by recognized independent testing laboratories. Game outcome logs are maintained and are available for dispute resolution purposes.

8.3 In the event of a technical malfunction during a game round — including but not limited to connection failure, server error, or interrupted streaming — popwin will endeavor to resolve the round based on game state data recorded at the time of the malfunction. Where resolution is not possible, the affected bet may be voided and the stake returned to your account balance.

8.4 Published Return to Player (RTP) percentages represent theoretical long-term averages calculated over millions of game rounds and do not guarantee individual session outcomes. Short-term results will deviate from theoretical RTP in both directions.

9 Prohibited Conduct

The following conduct is strictly prohibited on the popwin platform. Violations may result in immediate account suspension, forfeiture of balances, and reporting to Philippine law enforcement authorities:

• Registering more than one account on the popwin platform
• Providing false, inaccurate, or fraudulent identity information during registration or KYC
• Using automated tools, bots, scripts, or software to interact with the popwin platform in any manner
• Attempting to gain an unfair advantage through collusion with other players, particularly in live poker or live game show formats
• Exploiting software errors, technical glitches, or calculation errors in popwin's favour
• Engaging in any form of money laundering, including depositing funds derived from illegal activity
• Accessing popwin from a jurisdiction where online gambling is prohibited by applicable local law
• Allowing or facilitating another person's use of your popwin account
• Reverse engineering, decompiling, or otherwise attempting to access the source code of the popwin platform
• Harassing, threatening, or engaging in abusive conduct toward popwin staff or other players via the Live Chat or any other communication channel

10 Account Suspension & Termination

10.1 popwin reserves the right to suspend, restrict, or permanently terminate any account at its sole discretion where there is reasonable cause to believe that a breach of these Terms has occurred, is occurring, or is likely to occur.

10.2 Upon account termination for cause, popwin may forfeit any balance within the account where that balance is reasonably connected to the prohibited conduct (e.g., proceeds of bonus abuse, funds deposited from an unauthorized third-party source). Real-money balances unconnected to the breach will be returned to the account holder via the registered payment method following KYC verification.

10.3 Where account suspension or termination results from an ongoing investigation — including KYC review, fraud investigation, or regulatory inquiry — the suspension period will be maintained for the duration of the investigation. popwin will communicate the status of any such investigation to the affected player on reasonable request.

10.4 Players have the right to appeal account suspension decisions by submitting a written appeal through the 24/7 Live Chat support function. Appeals will be reviewed and responded to within 5 business days.

11 Responsible Gaming

11.1 popwin is committed to providing a safe gambling environment. All registered accounts have access to responsible gaming tools including deposit limits, session time limits, and self-exclusion options. These tools are accessible from the account settings page.

11.2 Self-Exclusion. Any player who wishes to exclude themselves from the popwin platform may request a temporary exclusion (minimum 24 hours, maximum 6 months) or permanent exclusion by contacting our 24/7 support team. Exclusions are implemented within one hour of the request and cannot be reversed during the specified exclusion period.

11.3 The minimum gambling age on popwin is 21 years. This requirement is non-negotiable and is enforced through KYC. If you believe a minor has accessed the popwin platform using your account, contact support immediately to report the incident and initiate a security review.

11.4 For more detailed information on popwin's responsible gaming commitments and available support tools, please visit our Responsible Gaming page.

12 Privacy & Data Protection

12.1 popwin collects and processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). The full details of how your data is collected, used, stored, and protected are set out in the popwin Privacy Policy, which forms part of this Agreement.

12.2 By registering on popwin, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes transaction records, gameplay history, and identity verification documents retained for regulatory and AML compliance purposes.

12.3 popwin will not sell your personal data to third parties for commercial marketing purposes. Data sharing is limited to: licensed game providers for gameplay delivery purposes; payment processors for transaction handling; regulatory authorities in compliance with legal obligations; and fraud prevention services.

13 Intellectual Property

13.1 All content on the popwin platform — including but not limited to software, game assets, graphics, text, logos, interface design, and the popwin brand name and mark — is the proprietary property of popwin or its licensed content providers and is protected by applicable intellectual property laws.

13.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the popwin platform for personal, non-commercial gaming purposes only. This licence does not include any right to reproduce, distribute, publicly display, modify, or create derivative works from any popwin content.

13.3 Any unauthorised use of popwin's intellectual property, including screen-capturing for commercial purposes, unauthorised redistribution of game footage, or impersonation of the popwin brand, is strictly prohibited and may result in legal action.

14 Limitation of Liability

14.1 The popwin platform is provided on an "as is" and "as available" basis. popwin does not warrant that the platform will be uninterrupted, error-free, or free from technical defects at all times. Scheduled and unscheduled maintenance may result in temporary unavailability.

14.2 To the maximum extent permitted by applicable Philippine law, popwin's total aggregate liability to any individual player arising from or in connection with these Terms or the use of the popwin platform shall not exceed the total net deposits made by that player to popwin in the 30 days immediately preceding the event giving rise to the claim.

14.3 popwin shall not be liable for: loss of anticipated winnings or profits; loss of opportunity; business interruption; or any indirect, consequential, or special losses arising from the use or inability to use the popwin platform, regardless of whether such losses were foreseeable.

14.4 Nothing in these Terms limits liability for death, personal injury, or fraud arising from popwin's own gross negligence or willful misconduct.

15 Dispute Resolution

15.1 In the event of any dispute relating to your popwin account, a transaction, a game outcome, or any bonus settlement, you must first contact popwin's 24/7 customer support team to attempt informal resolution. The support team will review your complaint and provide a written response within 5 business days.

15.2 If your complaint is not resolved to your satisfaction through the informal process, you may escalate the matter in writing to popwin's designated Complaints Officer by sending a detailed account of your complaint through the Live Chat support channel with the subject line "Formal Complaint."

15.3 popwin's decision on any dispute regarding game outcomes is final where the outcome is supported by server-side game logs confirming the result. In the case of a documented technical malfunction, popwin's resolution procedures under Section 8.3 will apply.

15.4 Any unresolved dispute after completion of popwin's internal resolution process may be referred to mediation under Philippine law. Both parties agree to make reasonable good-faith efforts to resolve disputes through mediation before initiating formal legal proceedings.

16 Governing Law & Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

16.2 The parties irrevocably submit to the exclusive jurisdiction of the courts of the Philippines for the resolution of any dispute that cannot be settled through the dispute resolution process in Section 15.

16.3 popwin's operation of an online gaming platform is conducted in compliance with applicable PAGCOR regulatory guidelines. Players acknowledge that online gaming regulation in the Philippines is subject to change and agree that compliance with updated regulatory requirements may necessitate changes to these Terms or to the availability of certain platform features.

17 Amendments to These Terms

17.1 popwin reserves the right to amend these Terms and Conditions at any time. Where amendments are material — meaning they affect player rights, financial terms, or eligibility conditions — popwin will provide not less than 14 days' advance notice by posting the updated Terms on the popwin website and notifying registered players via their registered mobile number.

17.2 Minor amendments — including corrections of typographical errors, clarifications of existing provisions, or changes required to comply with updated regulatory requirements — may be implemented with immediate effect and without advance notice.

17.3 Your continued use of the popwin platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and request account closure prior to the effective date of the changes.

17.4 The version of these Terms displayed on the popwin website at any given time is the current applicable version. The "Last Updated" date at the top of this page reflects the most recent revision.

18 Contact Information

18.1 For all enquiries regarding these Terms and Conditions, your account, transactions, or any other matter relating to the popwin platform, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the popwin website
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: Philippine Standard Time (PST / UTC+8) — continuous
• Formal Complaints: Submit via Live Chat with the subject line "Formal Complaint" to initiate the Section 15 dispute resolution process

18.2 popwin endeavors to respond to all support enquiries within 24 hours. Formal complaints will receive a written response within 5 business days of submission.